Telephone: 01263 513181

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Meet the Team at The East Coast Motor Company

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Adam Rounce

Managing Director

With over 35yrs experience and the 4th generation of the Rounce family to own and run the business, Adam oversees the day to day Management of the Company.

His office is still in the showroom , allowing him to interact with his staff and all our customers.

His long standing, experienced staff are a testament to our company’s family ethos.

Graham Poulter

Sales Manager

With over 40yrs of Car Sales experience, Graham has been with the Company since 2012.

His focus always being to provide a friendly non pressurised environment within our Sales Department.

Kevin Muirhead

Service Manager

Having been with the Company full time since leaving school, Kevin now manages our service department.

With a wealth of knowledge and a willingness to help everyone.

Good Customer service is in his DNA.

Steven Gladman

Service & Parts Advisor

Working with Kevin in our service department for many years.

Steve is on hand to assist in all aspects of the service and parts departments.

Kathrine Khalil

Sales & Aftersales Specialist

Having joined the Company in 2004 as a Motability and Sales Specialist and working alongside Graham in our Sales department.

Kath strives to maintain our Company values of providing a welcoming friendly environment, continuing customer relationships through to Aftersales and beyond.

Motor Industry Code of Practice for Service & Repair
Our dealership is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry Code of Practice for Service & Repair, and committed to: Honest and fair services, Open and transparent pricing, Completing work as agreed, Invoices that match quoted prices, Competent and conscientious staff, A straightforward, swift complaints procedure

Alternative Dispute Resolution
The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at http://www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008.

Financial Disclosure
The East Coast Motor Company Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 312325. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact The East Coast Motor Company Ltd, 2 Beach Road, Cromer, Norfolk, NR27 9AL. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk

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VAT Number - 105005436 | Company Number - 279353 | FCA Number - 676661

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