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Warranties at The East Coast Motor Company

Warranties at The East Coast Motor Company

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We make sure all our cars are free from faults at the point of sale unless stated otherwise.

Your used car warranty from East Coast Motor Company is designed to help with the bills, which arise when a mechanical fault requires expert repair. It will pay towards the cost of repair or replacement (parts, labour and VAT) should any covered component fail.

For more information on our used car warranty options or for help with any of our used cars available click here to contact us at East Coast Motor Company to speak to one of our sales team, we are only too happy to help.

Motor Industry Code of Practice for Service & Repair
Our dealership is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry Code of Practice for Service & Repair, and committed to: Honest and fair services, Open and transparent pricing, Completing work as agreed, Invoices that match quoted prices, Competent and conscientious staff, A straightforward, swift complaints procedure

Alternative Dispute Resolution
The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at http://www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008.

Financial Disclosure
The East Coast Motor Company Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 312325. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact The East Coast Motor Company Ltd, 2 Beach Road, Cromer, Norfolk, NR27 9AL. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk

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VAT Number - 105005436 | Company Number - 279353 | FCA Number - 676661

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